Privacy Policy

Effective Date: August 2, 2026
Last Updated: August 2, 2026

This Privacy Policy explains how Castle Pines Insurance Brokers LLC (“Castle Pines Insurance Brokers,” “we,” “our,” or “us”) collects, uses, shares and protects information when you visit castlepinesbrokers.com, request insurance assistance, communicate with us or otherwise interact with our Website and services.

Castle Pines Insurance Brokers is a Colorado-licensed insurance agency serving individuals, families, property owners and businesses. Depending on the type of insurance requested, assistance may be provided directly by Castle Pines Insurance Brokers or through a licensed insurance producer, insurance agency, broker or specialty insurance partner (“Referral Agent”) with the experience and market access appropriate for your insurance needs.

Castle Pines Insurance Brokers is not an insurance carrier and does not underwrite or issue insurance policies. Insurance eligibility, underwriting decisions, premiums and policy terms are determined solely by the issuing insurance company.

Information We Collect

Depending on the insurance requested, we may collect information including:

• Name, address, email address and telephone number.
• Date of birth and driver’s license information.
• Information about household members, additional insureds or business owners.
• Property, vehicle and business information.
• Current insurance policies, declarations pages and renewal information.
• Claims history and insurance history.
• Insurance coverage preferences.
• Documents you voluntarily upload.
• Email, telephone and text communications.
• Website usage, browser, device and analytics information.

We may also receive information from publicly available records, insurance carriers, real estate records, business records, licensed insurance professionals and other sources you authorize.

How We Use Information

We use information to:

• Respond to insurance requests.
• Evaluate insurance needs.
• Prepare or coordinate insurance quotations.
• Communicate with you regarding your request.
• Identify an appropriate Referral Agent when necessary.
• Operate, maintain and improve our Website.
• Prevent fraud and enhance Website security.
• Comply with legal, regulatory and licensing obligations.
• Maintain business and customer records.

How We Share Information

We do not sell your personal information in the ordinary commercial sense.

We may share information reasonably necessary to evaluate, quote, place or service your insurance request with:

• Licensed Referral Agents.
• Insurance carriers.
• Wholesale insurance brokers.
• Managing General Agencies (MGAs).
• Program administrators.
• Technology and service providers that support our Website, communications and business operations.
• Government agencies, regulators or law enforcement when required by law.

Castle Pines Insurance Brokers generally limits the sharing of your information to those reasonably necessary to assist with your insurance request.

Artificial Intelligence and Automation

Castle Pines Insurance Brokers may use artificial intelligence, automated telephone systems, chat tools, transcription services and workflow automation to support customer service, communications, document processing and administrative operations.

These technologies assist our team but do not replace licensed insurance professionals and cannot bind insurance coverage, approve insurance applications or make underwriting decisions.

Cookies and Analytics

Our Website uses cookies, analytics tools and similar technologies to improve Website functionality, understand visitor activity, measure marketing effectiveness, protect Website security and improve the overall user experience.

You may manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Communications

If you provide your telephone number or email address, you authorize Castle Pines Insurance Brokers to communicate with you regarding your insurance request.

If you separately consent to receive text messages, message frequency may vary and message and data rates may apply. Consent to receive marketing communications is not required to purchase insurance. You may withdraw your consent at any time using any reasonable method, including replying STOP where applicable.

Data Security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction. While we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure.

Data Retention

We retain information only as long as reasonably necessary to respond to insurance requests, comply with legal obligations, maintain business records, resolve disputes, protect our legal rights and satisfy applicable insurance and regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of or a copy of certain personal information we maintain. You may also have rights relating to certain information-sharing activities where provided by applicable law.

To exercise your privacy rights, please contact us using the information below.

Third-Party Websites

Our Website may contain links to third-party websites operated by insurance carriers, technology providers or other organizations. Castle Pines Insurance Brokers is not responsible for the privacy or security practices of independently operated websites.

Children’s Privacy

This Website is not intended for children under the age of 13. We do not knowingly collect personal information directly from children through the Website without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology or legal obligations. Material changes will be posted on this page together with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or would like to submit a privacy request, please contact:

Castle Pines Insurance Brokers LLC
Attention: Jeff Klingensmith, Agent
Email: [email protected]
Website: https://castlepinesbrokers.com